Agents define a reusable voice persona with a system prompt and optional output schema for structured data extraction.
Echo API key — format: echo_<64 hex chars>. Returned once on signup.
"Appointment Reminder"
Supports built-in variables: {{business_name}}, {{business_summary}},
{{recipient_name}}, {{recipient_first_name}}, {{message}}, {{context}}.
Any additional {{key}} tokens are filled from the variables map on each notification.
"You are {{agent_name}}, a friendly appointment reminder assistant for {{business_name}}. You are calling {{recipient_first_name}} to remind them about their upcoming appointment on {{appointment_date}} at {{appointment_time}}. Confirm they can make it, or collect details to reschedule."
JSON Schema for structured data extraction after the call. Omit for unstructured calls.
{
"type": "object",
"required": ["confirmed", "rescheduling"],
"properties": {
"confirmed": {
"type": "boolean",
"description": "Whether the customer confirmed their appointment"
},
"rescheduling": {
"type": "boolean",
"description": "Whether the customer wants to reschedule"
},
"preferred_date": {
"type": "string",
"description": "Preferred new date if rescheduling"
},
"preferred_time": {
"type": "string",
"description": "Preferred new time if rescheduling"
}
}
}Agent created
"ddb8be3b-a426-4122-b877-a0cba363c89d"
"97bfa642-d2cb-46d5-8de8-6d3553c83007"
"Appointment Reminder"
"You are {{agent_name}}, a friendly appointment reminder assistant for {{business_name}}. You are calling {{recipient_first_name}} to remind them about their upcoming appointment on {{appointment_date}} at {{appointment_time}}. Confirm they can make it, or collect details to reschedule."
{
"type": "object",
"required": ["confirmed", "rescheduling"],
"properties": {
"confirmed": { "type": "boolean" },
"rescheduling": { "type": "boolean" },
"preferred_date": { "type": "string" },
"preferred_time": { "type": "string" }
}
}active, disabled "active"
"2026-03-18T17:43:46.714Z"
"2026-03-18T17:43:46.714Z"